Privacy Policy

A legal disclaimer

Effective Date: 04/07/2025

At All Star Van Lines, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our site or doing business with us, you agree to the terms outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. The types of information we may collect include:

a. Personal Information:

Name
Phone number
Email address
Physical address (pickup and delivery locations)
Billing and payment details (credit card, bank info)
Moving details (inventory list, dates, property type)

b. Non-Personal Information:

IP address
Browser type and version
Pages visited and time spent on the site
Referring website or platform
Device and location data

2. How We Use Your Information

We use the information we collect to:

Schedule and manage moving, packing, and storage services
Communicate with you via phone, email, or text
Send estimates, invoices, confirmations, and service updates
Improve our website functionality and customer experience
Respond to inquiries, customer service requests, or complaints
Comply with legal requirements and prevent fraudulent activity
Send promotional emails or updates (with your consent)

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Trusted third-party vendors (e.g. payment processors, CRM providers)
Affiliates or subcontractors involved in your service delivery
Law enforcement or government agencies, when required by law
Legal or financial professionals in the course of business transactions

All third parties are obligated to protect your data and only use it for the purpose for which it was shared.

4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

Improve website performance and navigation
Analyze visitor behavior and traffic sources
Remember user preferences for future visits
Deliver targeted advertisements via third-party platforms (e.g. Google, Facebook)

You can adjust your browser settings to block cookies or notify you when cookies are being used. Note that some website features may not function properly without them.

5. Data Security

We take your privacy seriously and implement appropriate technical and organizational safeguards to protect your data from loss, misuse, unauthorized access, or disclosure.

Security measures include:

Secure Sockets Layer (SSL) encryption
Restricted employee access to sensitive data
Secure payment gateways for processing transactions
Regular system updates and vulnerability assessments

Despite our best efforts, no online method is 100% secure. We encourage you to protect your passwords and devices.

6. Your Choices & Rights

You have the right to:

Access, update, or correct your personal information
Request the deletion of your data (subject to applicable legal requirements)
Opt out of marketing communications at any time
Disable cookies through your browser settings
File a complaint if you believe your data has been misused

To make a data request or ask questions about your privacy, please contact us using the information below.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we learn that we’ve collected information from a child without verified parental consent, we will delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. Google Maps, review platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. The revised policy will be posted on this page with a new “Effective Date.” We encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

All Star Van Lines

📍 2645 Executive Park Dr. Suite 543, Weston, FL 33331
📞 (800) 675-3810
📧 support@all-starvanlines.com
🌐 all-starvanlines.com